What's the name of the 2 swords that u lost? Also, GM Exclusive is right, SS of the lost items are important. It would also help if u would put in the time when u noticed that u lost those swords.
One more thing, ADMIN is the only one who can refund items that are no longer in webshop. Kindly make sure that you have ur ware/vault 0 empty at all times.
Sorry I couldn't be any more help. It's in admin's hands now... I think he is kinda busy at the moment. Will send him a PM about this.